How to pack a Veloped for return shipment?

Suppose you decide on returning the Veloped to us. Please make sure you pack it properly, so it is returned safely to us.


You must pack the Veloped precisely as it was delivered. Otherwise, the paintwork of the frame might get damaged;

  1. The wheels go into the bottom of the carton, with the foam protection on the front wheel axle.
  2. Then the big cardboard piece on top of the wheels.
  3. The frame goes on top of the wheels with the L-shaped foam protector between the very front of the frame and the carton.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

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My Account & History

Product Reviews    

  • Walking and working outdoors…

    My 14er is perfect, at 79 overweight with bone on bone knees, torn ACL my Veloped is a blessing. I have been out in the field repairing my fences and doing other tasks that I could not do without much difficulty when using other walkers. I do not hav…

  • Excellent well engineered product…

    I am tall and the Walker 14er gives me much more stability and confidence when walking.
    Much more stable when working on uneven ground. Whilst more expensive than other products, it is a much superior product.
    I would recommend to anyone considerin…

  • Fantastic product!…

    The Veloped Tour is the Rolls Royce of rollators (infact it isn't correct to call it a rollator-its so much more) I thought long and hard about making this purchase as it isn't cheap but am so glad that I decided to buy it. For someone like me who ha…

  • Your products and customer service are in a class of their own!…

    Trionic's customer service couldn't have been more accommodating if they tried. They helped me choose the right assistive device for my individual needs. My foldable Walker 12S rollator meets my needs for stable support and transportation that feels …

  • Great communication and product review…

    Great communication, from my order being placed to the extras I placed at a later time. I felt like I was part of a family that listened to all my concerns because this was a large investment in my mobility they themselves were brilliant. This Velope…

  • Excellent experience of Trionic and the Veloped Trek…

    I have recently purchased a Veloped Trek directly from Trionic and have been delighted with the process and the product. Stefan at Trionic kept me updated about the shipping timescales, and the Veloped arrived on time, with full, clear, and easy to f…

  • This sturdy and excellent walker…

    I have had a Trionic Walker 12 for some years and cannot recommend the product and the service from this company too strongly.
    I am unable to walk for more than a few yards as I have a chronic lung condition, but with this sturdy and excellent wal…

  • I know I have gained a lifetime of freedom.…

    I am a twenty six year old woman, born with a mild spastic tetraparesis (a lighter form of cerebral palsy). It affects both my hands and legs: despite years of physiotherapy, I was only able to walk arm in arm with a carer. I found out about Trionic …

  • ER…

    Fast delivery. Excellent workmanship and very solid. It's fun to walk around with the Walker!…

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