How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Trionic Veloped Hunter…

    Very excellent service, highly recommended; the company is very accommodating. The Veloped is great!!!!…

  • Margaret Ferguson…

    I am absolutely delighted. Since Lockdown times I have continued the habit of going for walks around the attractive Inverness suburb which is my home. I get good Highland fresh air, exercise, and the social contact of chats with dog walkers and peop…

  • Great service, fast delivery and a tremendous life changing product.…

    I bought this after being introduced to it by a friend who had bought one. We both have MS and I have found the Veloped to be life-changing for me. I am more confident when walking both on and off road and I feel that I am getting a small amount of m…

  • Confidence…

    The Trionic 14er has enabled my wife to make great progress in her rehabilitation following a stroke. She has confidence in its stability and steering and this has given her the confidence to get out and walk. Worth the investment without reserve.…

  • Fantastic…

    Wonderfully easy to push and a real help in getting exercise. Love it! Colin…

  • Veloped Jakt…

    We are very grateful to the inventor of the Veloped Jakt!
    As a farmer, I now also have the opportunity to look after our pastures and deal with the farm
    and cope with the work!
    Many thanks to those who built this model for rough terrain!!!!!!!!!!!…

  • Pure relief!…

    I am the kind of person who likes to read reviews, but rarely gives any. But this time I want to share my enthusiasm with others. Due to my MS illness, I am pretty much dependent on a walking aid. So far, I have been using my walking sticks. Since we…

  • I am happy…

    I am still practising. It works quite well on both paved and unpaved paths. I'm happy to have it, because it is safe.…

  • Fantastic…

    Being 82-year-old suffering from knee osteoarthritis, this walker finally gives me more freedom of movement both in the city and on rough terrain. Thanks to the stable and elegant style, it stands out from all the walkers I knew and does not give you…

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