How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Product review…

    The product was delivered quickly and without problems. The packaging was safe and shockproof. The assembly has been done quickly and easily. The product is of high quality and extremely stable. The walk and the steering are smooth. The Veloped can b…

  • A WONDERFUL PURCHASE…

    In common with one of your other reviewers, I suffer from peripheral neuropathy, resulting in a severe loss of sense of balance. Since the delivery of the Walker 12er several weeks ago my life has improved immensely. I now find that walking, which I …

  • I am very pleased with it.…

    I recently bought a Walker 12er, and after using it for several weeks I can tell you that I am very pleased with it. The walker feels so much more stable than my previous one and is certainly more comfortable to use due to the large wheels with the i…

  • secure…

    I've now completed a longer journey with my Veloped and had the opportunity to test it thoroughly. We spent 14 days at the Baltic Sea. Walks on the beach and on varying pavement were no problem. Transporting it by bus was also straightforward. I don'…

  • FREEDOM…

    I love my Trionic Rollator Walker. The solid wheels and wide base allow me to walk over rough basements and bumps as if they were smooth as glass. I also appreciate how stable the walker is, because that makes me feel safe. I don't have any problems …

  • Absolutely delighted with my Veloped and worth every penny.…

    Beautifully made and well designed.

    I broke my back nearly two years ago . I also have polymyalgia, fibromyalgia, osteoporosis, osteoarthritis and liver disease so was quite inactive even before then.

    I am still building up my stamina, but c…

  • The Veloped is the best thing I...…

    Veloped is the best thing that could have picked me up! It's quality of life! I can go away with it as usual, at my pace over hill and valley, as I am used to with my dogs. Thanks to the stability and security I have gained, I am relaxed on the walk,…

  • Excellent product…

    Excellent product. Just what I needed for garden work, after AK amputation.…

  • 14” walker.

    It is brilliant. I am the envy of everyone who sees it. I broke two of the other types before getting the Trionic. It gives me the confidence to get out and live the life I wanted to. Thanks.…

    Walker Rain Cover
    by Robert Smyth

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