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Hello! How can we help you?
I’ve referred several friends but haven’t received Rewards Credit for it. Is there something else I need to do?
The Trionic community is amazing, and we’re so glad you want to share the joy of our all-terrain Velopeds and Walkers with your friends! You deserve a big thank you and an equally great reward.
Just note that the referred friend must use the link, which means that the referral must be initiated through your referral link (which you can find on your rewards page), and your friend must spend.
The Reward Credit will be added and usable on your account 14 days after your friend completes their purchase.
When this happens, you will receive an email letting you know that one of your friends made a purchase using your code and that a reward has been added to your account. You can also check your ‘Rewards history’ to see a list of any store credit earned from referrals.
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