Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 0 1

    They'll definitely be easy to see.…

    I haven't been out in the dark yet, but I suspect they are easy to see.…

    LED Rear Lights 70 Lumen Rechargeable (pair)
    by Christiane Frees-Tillil
  • 8 8

    Extremely satisfied…

    Hello,
    My mum has been using the walker for some time now and she is very satisfied. The only drawback is that there is no clamp or hook to keep the rollator folded up tightly. This would be useful, for example, as a kind of hook that holds the two …

    Read the Full Review 
    Rollator Walker 12er M/L navy/black/red
    by Carsten Mohr
  • 3 3

    Excellent front light…

    Lights up a good area in front to enable safe walking…

    Rollator LED Front Light 200 Lumen Rechargeable
    by David Cunliffe
  • 9 15

    Great, our Veloped Trek :-)❣️…

    It was shipped quickly and arrived in perfect condition!
    It's very stable/robust and we feel completely safe with it when we go walking on uneven (forest) trails.

    It's not cheap, but if you're looking for a really stable rollator, I can only reco…

    Read the Full Review 
    Trustpilot
    Veloped Trek 14er M green/black/orange
    by Katrin Seifert
  • 10 4

    Excellent…

    Excellent design, high quality components, build quality and packaging.
    My Veloped has given me confidence to expand my horizons.
    It has already proved to be an invaluable aid to carrying out garden tasks and also provides vital safeguard against l…

    Read the Full Review 
    Veloped Trek 14er M green/black/orange
    by David McKenzie
  • 15 9

    Brake lever adapter / converter…

    Contact was easy, courteous and helpful.
    Delivery was quick and straightforward and the part fitted as expected.…

    Single-Hand Brake RIGHT
    by Dennis Roberts
  • 11 8

    The assembly was easy and quick…

    The first ride with the Veloped was fantastic. We were able to walk with my mother again on paths in the forest, which was where we had last walked together years ago. This was simply not possible with the standard walker. There were also no problems…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M navy/red/white
    by Claudia Ballentin
  • 7 1

    I love my Veloped because I go out a lot with my dogs…

    I love my veloped because I go out a lot with my dogs, they can sit in it, the two are older and sometimes they don't want to walk anymore, then they can sit in it, I attached a basket with tension straps to the seat, the second dog can sit in it and…

    Read the Full Review 
    Veloped Sport 14er M black/white/white
    by Caro
  • 14 1

    Good concept for replacement…

    I needed to replace a brake lever because the thread for the clamping screw was worn out. I looked for the instructions on this site and have to say it was super simple to replace the lever. Simply remove the handle, pull off the brake lever, remove …

    Read the Full Review 
    Trionic
    Veloped/Walker brake lever RIGHT
    by Jürg Frey

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