Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 1 7

    Walker rain cover…

    Essential piece needed to keep items placed in the basket dry when needed.…

    Walker Rain Cover
    by Terence Jones
  • 11 11

    Veloped Tour…

    I am very satisfied with the Veloped. It allows me to walk better and to be free to live again. I am really glad to have it.…

    Veloped Tour 12er M black/reflex/red
    by Angela Schmidt
  • 13 1

    Essential for urban hiking…

    So much easier to use than the 12 er. The fact that it can climb most curbs in Boston is nothing short of genius! The 14 inch wheels make on and off-roading such a breeze and a very smooth ride throughout! I go about 7 miles a day on my Veloped, and …

    Read the Full Review 
    Trustpilot
    Veloped Tour 14er M black/reflex/red
    by Inga
  • 14 8

    It shines on all Terrains…

    Despite Corona! Ordered on Monday (June 22nd, 2020) in Uppsala, and on Friday (June 26th, 2020), my 14-inch Trionic Walker was at my doorstep. Also, thanks to the excellent logistics from UPS.

    In the meantime, I have truly tested the Trionic Walke…

    Read the Full Review 
    Trustpilot
    Rollator Walker 14er M/L green/black/red
    by Reiner Eskuche
  • 16 14

    The Out Door Champion.…

    I have tried locally available walkers and found them ok on flat, level and smooth surfaces any cracks or bumps they, like super market trollies in the car parks, go their own way.
    I went to the internet and googled "All Terrain Walkers" and up came…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M navy/red/white
    by Jack Ray
  • 16 12

    The neighbors all love it…

    The Rollator arrived in perfect condition, all I had to do was take it out of the box and start using it. It meets all of my expectations, the neighbors all love it. John…

    Trionic
    Rollator Walker 14er M/L green/black/red
    by John Darracott
  • 24 14

    Trionic 14er Walker…

    This is a great walker...very well made and design...great walker if you are 2 meter tall like me...thanks again for the team at sweden for all your help.

    from Steve
    Brisbane, Australia…

    Trustpilot
    Rollator Walker 14er M/L green/black/red
    by Steve Gregory
  • 11 9

    Trionic Walker 14er is great for walking on……

    Trionic Walker 14er is great for walking on rough and unpaved streets. With this, I have increased my speed and distance. I added a bicycle speedometer/odometer to monitor my speed and distance. A great improvement over my 8-inch indoor walker.…

    Trustpilot
    Walker 14er Kit green/black/red
    by Douglas Sphar
  • 13 8

    Let's give Old Age a bit of fun!…

    It has become impossible for me to walk outside unaided because of severe arthritis.

    But with my Trionic Walker, I can go out early each morning. I can see the stars, sometimes the moon before it sets, the dawn, the fragrant spring blossom - and a…

    Read the Full Review 
    Trustpilot
    Rollator Walker 12er Size S Red w. black/black/grey
    by Emily Martin

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