Return and Refunds   (AU)

Thank you for shopping at Trionic.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: [email protected]

• By visiting our Return form on our website.

We will reimburse You no later than 14 days from the day on which We receive the returned goods. We will use the same means of payment as You used for the order, and You will not incur any fees for such reimbursement.

Returning Goods

You should send the goods at the following address:

Trionic Australia c/o Lightwave Trading Australia Pty Ltd.
PO Box 97
Foster 3960
Victoria, Australia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Cost of the return

You are responsible for the arrangement and the cost of the return shipment, provided that you have received the correct product(s) according to your order.

If you haven't received what you have ordered (product, colour, size, etc.), or if the delivered product is damaged or malfunctioning, the arrangement and the cost of the return shipment will be borne by Trionic USA Inc.

For any product returned Trionic USA Inc. charges a 10% restocking fee, provided that the product delivered corresponds to your order.

Once Trionic USA Inc. has received the returned goods in the same state as delivered, you will get 90% of the purchase amount refunded.

Consequences of an insufficient product return

If you are unable, in whole or in part, to return the goods as received or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value.

Shipping costs are non-refundable

If you receive a refund, the cost of shipping will be deducted from your refund. For small orders under 200 EUR, Customers may be responsible for paying shipping costs for returning an item at the discretion of the seller. Shipping and handling costs are non-refundable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy: