Free Return Shipping*

Free return shipping for EU and the UK orders exceeding 200€/ £200*

For any delivery of a Veloped/Walker to countries within EU and the UK;

  • If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after your have received it, without having to explain the cause of the return, provided that the product and its original packaging are in unchanged condition, meaning that it is unused (new) and not broken or damaged. You may of course carefully examine your purchase, which for a Veloped or Walker includes one single short outdoor walk, in dry weather, not exceeding 500 meters.
  • The cost of the return shipment of the Veloped/Walker will be borne by Trionic Sverige AB, provided that the goods is returned in the same state that it was delivered, i.e. new, and in its original packaging.
  • You can test the Veloped/Walker for a single short outdoor walk, a maximum of 500 meters, and then return the Veloped/Walker without loss of value and for a full refund.
  • Please note, however, that a loss of value will occur if the returned Veloped/Walker shows, for example, paintwork damages.
  • At a return, the Veloped/Walker is collected at your door by UPS.
  • The cost-free return shipping is valid for all countries belonging to the EU and the UK.

You are also guaranteed a 14-day return policy for smaller orders of accessories, spare parts, etc., but you are then responsible for the cost of the return shipping.

The desire to return the goods, and get the purchase amount refunded, shall be addressed to:

Trionic Sverige AB, Märstagatan 8, SE-75323 Uppsala, Sweden
e-mail: [email protected]
Phone: +46-8-522 100 50

Consequences of a return

In the event of an effective product return either party shall be obliged to return any performance received and compensate the other for any benefits derived (e.g. amenity of use). If you are unable, in whole or in part, to return the goods received, or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value. This shall not apply if the deteriorated condition of the goods is attributable to testing as it might have been performed at a retail shop. You can avoid the obligation to provide compensation for the loss in value by not taking the goods into use as if they were your own, and by refraining from any action which would impair their value.

Deliveries to countries outside of the EU and outside the UK

For any delivery to a country outside of the EU and the UK, Trionic does not offer any return policy, unless the delivered product is defective or if the product delivered does not correspond to the product ordered.

Product Reviews    

  • I would always choose it again...…

    Dear Ladies and Gentlemen, I was made aware of your product (Veloped) by a friend.

    I am 75 years old. I have Parkinson's disease and have been dependent on a rollator for several years… These rollators did not last long, so I was always looking fo…

  • So, so happy…

    I am so happy with my veloped, it's made walking so much easier. I enjoy being in the countryside , in the woods and tracks. With the usual walker with four corner wheels I found it difficult with stones and roots and branches but the veloped just gl…

  • Aircraft Engineering Quality…

    With increasing years and ending up with one leg shorter than the other after a hip replacement, (This was the result of a breakage after a fall.) I felt I needed help with my stability when walking. I went through the natural progress of Zimmer fram…

  • It has made my world bigger!…

    I'm a 62-year-old woman from the Netherlands and last year I suffered a CVA, which caused my right side to be permanently unusable. So since then, I have been stuck in a wheelchair.

    During the last year, I went through therapy to try and recover …

  • I am delighted…

    I am delighted with my Trionic Walker which is superior to the other products I have used.
    It was delivered fully operational, stable in use and the pneumatic wheels ensure comfort for the wrists and arms. I have so far used it in an urban environm…

  • Veloped Trek…

    I have recently purchased a Veloped Trek, and I couldn’t be more pleased. The advice and service were both first-class, and the product is excellent. I have multiple sclerosis and walk with difficulty, aided by a cane or a wheeled walker. The Trek ha…

  • Fits perfectly…

    The pump fits the tyres perfectly and inflates them with minimal effort.

    Folded up, the pump can be stored in any backpack or can be attached directly to the Veloped with the supplied material. In this case, it is not the pump that is attached, b…

    Multi-Function Pump
    by Susanne Schiefel
  • Really helps me to get about outdoors.…

    The only drawback is it is difficult for me to lock the seat in position. My husband has to do it for me. Without him, I would have to always have it set up and not folded.…

  • Veloped bag…

    I bought a bag to be able to take my beloved on aero planes. The bag is big and I will need help but it is good quality and will mean I can take my Veloped abroad. Customer service was very efficient.…

    Veloped Transport Bag
    by Janet Wilde

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