Free Return Shipping*

Free return shipping for EU and the UK orders exceeding 200€/ £200*

For any delivery of a Veloped/Walker to countries within EU and the UK;

  • If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after your have received it, without having to explain the cause of the return, provided that the product and its original packaging are in unchanged condition, meaning that it is unused (new) and not broken or damaged. You may of course carefully examine your purchase, which for a Veloped or Walker includes one single short outdoor walk, in dry weather, not exceeding 500 meters.
  • The cost of the return shipment of the Veloped/Walker will be borne by Trionic Sverige AB, provided that the goods is returned in the same state that it was delivered, i.e. new, and in its original packaging.
  • You can test the Veloped/Walker for a single short outdoor walk, a maximum of 500 meters, and then return the Veloped/Walker without loss of value and for a full refund.
  • Please note, however, that a loss of value will occur if the returned Veloped/Walker shows, for example, paintwork damages.
  • At a return, the Veloped/Walker is collected at your door by UPS.
  • The cost-free return shipping is valid for all countries belonging to the EU and the UK.

You are also guaranteed a 14-day return policy for smaller orders of accessories, spare parts, etc., but you are then responsible for the cost of the return shipping.

The desire to return the goods, and get the purchase amount refunded, shall be addressed to:

Trionic Sverige AB, Märstagatan 8, SE-75323 Uppsala, Sweden
e-mail: [email protected]
Phone: +46-8-522 100 50

Consequences of a return

In the event of an effective product return either party shall be obliged to return any performance received and compensate the other for any benefits derived (e.g. amenity of use). If you are unable, in whole or in part, to return the goods received, or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value. This shall not apply if the deteriorated condition of the goods is attributable to testing as it might have been performed at a retail shop. You can avoid the obligation to provide compensation for the loss in value by not taking the goods into use as if they were your own, and by refraining from any action which would impair their value.

Deliveries to countries outside of the EU and outside the UK

For any delivery to a country outside of the EU and the UK, Trionic does not offer any return policy, unless the delivered product is defective or if the product delivered does not correspond to the product ordered.

Product Reviews    

  • Top class rollator…

    The Veloped Sport 12er I ordered arrived super packed and the assembly was done in a few minutes. The safe and reliable brakes are particularly noteworthy. Thanks to the pneumatic tyres and the handles, there is no pain in the upper arm, shoulder and…

  • Walker 9er…

    Bought for my Dad
    Very well made, easy to use.

    Add on weights on the rear maybe a good idea, sometimes too easy to move with brakes on.…

  • Excellent Product…

    I purchased this Trionic Veloped Sport 14er with the hope that I can take my husband for some walks that can improve his mobility due to having suffered a stroke and balance issues. Yes, it has succeeded my expectation.

    Normally he uses double wa…

  • I'll just tell you about my experiences :))…

    Everything positive has already been said in earlier reviews, so I'll concentrate on my experiences here on Coastal Lancashire, with its paths through sand dunes and pine forests.

    About me: I'm 84 and had a very active, not to say athletic, lifest…

  • Good…

    Absolutely fine, does the job.…

    Walker Cane Holder
    by Robert Gardiner
  • Super article…

    We are absolutely satisfied.
    The rollator is really exclusive.
    You don't feel as if you are using a "walking aid". We are often asked how great it looks, not as "rickety" as all the others you get.
    And it is nice and light.
    We are happy to recom…

  • I suffer from polyneuropathy, so I have really bad balance and vacillate…

    Sticks don't really help, and it's so uncomfortable that at some point you don't even want to go out anymore. Three months ago, it was clear to me that I would need a rollator if I wanted to enjoy being out in nature again.

    Before buying, I inform…

  • A very successful purchase…

    This Veloped has been a very successful purchase. My husband uses it every day for walks in the countryside and trips to the shop. He finds that it is very comfortable to walk with and smooth to push over rough ground. It is easy to manoeuvre and rid…

  • Heavy but incredible advantage everywhere in the city and on ALL paths.…

    My mother (87) is happy. Thanks to pneumatic tyres and big wheels, she can finally take part in city life again. Other (usual) walkers had caused severe pain in her shoulder.…

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